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Manual call-flows slowing you down? Automate for efficiency.

Improve Patient Safety.  Clinicians can update On-Call schedules and their preferred method of communication for faster response times. 

Increase Efficiency. Process code calls in under 60 seconds with frictionless automated On-Call dispatching.

Simplify and Integrate. Pull provider and patient information into a central communication portal and display data from various sources on a single device.  

Generative AI & Call Analysis. Easily measure agent performance, analyze caller sentiment and provide critical feedback for your operators.

 

Why People Love Amtelco Software

Now when a code call comes in it rings to an available operator, they select which campus, the code, and input any additional info needed into the fields to make the overhead announcement. It’s ‘click, click, click’ and they’re done. We dispatch between 1,000-1,200 codes a month from all eight of our hospitals, and most of our codes are dispatched in under a minute now. Dispatching our codes through Soft Agent versus pulling the code sheet has significantly decreased the number of serious safety events.

Brenda Frieboes, On-Call Manager for Providence Swedish

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What Our Users Are Saying

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    “Amtelco created scripts for us to build our codes. The directory walks our operators through each step of how to handle codes, whether it’s sending a group page, doing an overhead, texting the on-call providers and teams, or making individual calls.”

    Ashley Banuelos

    PBX Supervisor for Ephraim McDowell Health
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    “Amtelco monitors the system, and they can identify and resolve issues before we even notice them. Now I’m only responsible for a VPN tunnel… IT was very much in agreement with our decision because no one here has to touch (the equipment), and it doesn’t have to live in our system or data center.”

    Jeremy Williams

    Manager of the Call Operations Center for Piedmont Healthcare
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    “Physicians will say, ‘You can do that?!’ People are amazed at our technology and what we can do. Never once have I told someone I can’t do that – because I actually can.”

    Carolyn Sonnefeld

    Systems Analyst II for Mercy Hospital